We are extremely proud to have worked with such a wide range of clients…

…And honoured to be recognised for our impact with an Outstanding External Provider award.

Take a look through our case studies to see some of the amazing projects we have implemented for our clients over the years, offering a variety of training services and solutions across a variety of sectors.

Case study:

Midland Heart: Speaking Out Training

To achieve a work-based culture where dignity and respect are the norm, people need to be confident to speak out about behaviour or comments that they find inappropriate or offensive, and for that feedback to be received in a constructive way.

Case study:

Vesuvius: Unconscious Bias Manual & Trainer Training

We designed a poignant, interactive and practical Unconscious Bias programme in the form of a step-by-step, easy to follow training manual...

Case study:

Midland Heart: Unconscious Bias Training

The training was designed to make a significant impact on self-awareness, communication and behaviour, bringing new concepts such as ‘affinity bias’, ‘micro-inequalities’ and ‘priming’...

Case study:

RNLI – Creating a Culture of Inclusion

In Alignment with their Diversity and Inclusion agenda, the RNLI were looking to engage nearly 40,000 of their volunteers, 1,500 employees and 400 managers to cultivate an organisation wide speaking-out, inclusion and respect culture...

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Statoil: Equality & Diversity Using Drama

We researched and prepared a highly-interactive workshop in which professional actors played out typical scenarios designed to touch ‘nerve ends’ and trigger debate...

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Maybourne Hotel Group – Equality, Diversity and Inclusion

Maybourne Hotel Group owns and manages three world-renowned luxury, London-based hotels: Claridges, The Connaught and The Berkeley. They pride themselves on impeccable service and sought a training provider with a reputation for quality and results...

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Mercedes Benz: Modular Sales Training

The programme had to engage the type of professional Sales person who’d ‘‘been there, seen it’’ and would almost certainly prefer to be out ‘on the road’, not sat on a training course...

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NHS England – Diversity and Inclusion Training

Health Education England originally approached RightTrack Learning in 2012 to create a series of bespoke Equality, Diversity & Inclusion Awareness Workshops, to be delivered across the North East region.

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Yeovil District Hospital: ‘Developing Positive Relationships’

The response to the course called ‘Developing Positive Relationships’ has been outstanding, in particular the ‘Colours’ exercise which really enables people better to understand themselves and others...

Case study:

NEC Group: Experiential Customer Service Training

Based on a mock-up of St Mark’s Square, Venice and complete with music, café, street performers and even a gondola, this incredible and imaginative event swallowed delegates into unparalleled experiential learning journey designed to mirror specific, real-life client concerns...

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Dublin Bus: Inclusive Leadership Development Programme

"RightTrack Learning offered us a bespoke solution at Dublin Bus and we were able to work together to decide what was the most appropriate content for us."

Case study:

The Big Issue: Sales Training & Training Manual

“This lady came and said 'Hello, I’m Kasmin from RightTrack… I believe in what you’re doing, I like your model & we'd like to do something for you.'

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Redditch and Bromsgrove Council – Equality and Diversity with Drama

With professional actors playing out cleverly written scenarios, we designed the sessions to explore the part that colleagues played in Diversity, Inclusion, Equality and Unconscious bias.

Case study:

Queen’s Counsel: Unconscious Bias Training

To ensure that an applicant’s quality and ability is based on factors relevant to the assessment in question, and not influenced by unconscious assumptions, the Queen's Counsel made the decision to invest in Unconscious Bias training...

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Food Manufacturer: Inclusion, Dignity & Respect Training

Following factory visits and shop floor tours the RightTrack diversity specialists created programmes linked directly to the business values and strategy...

Case study:

Health Education England: Diversity & Inclusion & Unconscious Bias with Actors

Health Education England sought a custom-designed programme for their senior medical staff to explore Equality, Diversity and Unconscious Bias in the specific context of their roles.

Case study:

Barclay Simpson: Unconscious Bias Training

We researched and prepared a practical workshop which touched on more than just Unconscious Bias focusing on recruitment and selection...

Case study:

Liberty Living – Equality, Diversity, Inclusion & Unconscious Bias

Liberty Living is one of the UK's largest privately-owned providers of purpose-built student accommodation in prime locations across 19 major university towns and cities...

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University Of Derby: Diversity & Inclusion Training Suite

The solution was tailored to the University’s development needs, flexible to suit varying levels of existing knowledge and designed to encourage plenty of discussion and debate...

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Ombudsman Services: Equality, Diversity & Making Reasonable Adjustments

Under the Equality Act 2010, any organisation providing goods, facilities or services to the public has a duty to make reasonable adjustments, but, what is a ‘reasonable’ adjustment?...

Case study:

Gucci Group: Management & Leadership Training

Gucci Group sought a training provider to design and deliver a suite of management development modules with careful consideration of the Group’s brand...

Case study:

Transformational Leadership with Actors Case Study – Shared Services Forum UK

An integrated approach of focusing on transformational leadership and workplace wellbeing as one, with the overall goal of creating a positive workplace culture.

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Govia Thameslink Railway: Unconscious Bias in Recruitment Training with Actors

"RightTrack have been a dream to work with, anticipating our needs, adapting to some very difficult times and reacting to our changing situation in a professional and supportive manner."

Case study:

HellermannTyton – Modular Management Training Case Study

A successful 7-module, Institute of Leadership approved management training programme, where four employees were promoted following the training.

Case study:

Mecca Bingo: Customer Service Training

The training required by Mecca was needed to help change the mind-set and attitudes of staff and to better identify and relate to their customers...

Case study:

Severn Trent: Humanising Customer Service – ‘Can I Have Your Post Code Please?’

From RightTrack developing the skills of the in-house trainers to preparing all of the e-Less Learning sessions, this programme was designed to better ‘humanise’ the interaction between customer and the agent.

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IKEA: ‘The Leadership School’

The IKEA Leadership School was designed, supported by psychometrics and fully aligned with the company competency framework and assessment results for each person attending...

Case study:

Blaby District Council: ‘Becoming a Great Leader’

The Council’s employees strive to put the customer at the heart of everything they do but Government funding squeeze has made that more difficult. Consequently, more is required of local government managers everywhere...

Case study:

Derbyshire Fire and Rescue Service

As a result of positive action, women now account for 30% of all successful applicants at Derbyshire Fire and Rescue Service (DFRS)

Case study:

GoCompare – Unconscious Bias

GoCompare sought an Unconscious Bias programme which needed to be tailored for both their Recruiters and the Senior Managers...

Case study:

Certsure – Bespoke Leadership Development to improve Times Best Companies Ranking

Certsure was focused on further improving its rankings in The Times Best Companies rankings. The business knew that it was the development of the management team overall that would play a big part developing employee engagement, and in building the business...