# RightTrack Learning: Bespoke People Development Solutions \- Diversity, Inclusion, Leadership

> Bespoke training in diversity \& inclusion, leadership \& culture, helping organisations create impactful, people\-first learning experiences\.

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## Pages
- [Home](https://righttracklearning.com/)
- [The Management and Leadership Journal](https://righttracklearning.com/management-and-leadership-journal-download/)
- [The Culture and Belonging Journal](https://righttracklearning.com/culture-belonging-inclusion-journal-download/)
- [The Culture Reset Programme: Future Ready and Human Centred](https://righttracklearning.com/prog/the-culture-reset-programme/)
- [Sexual Harassment in the Workplace Training](https://righttracklearning.com/prog/sexual-harassment-workplace-training/)

## Posts
- [The Leadership Skills That Matter More Than Ever in 2026](https://righttracklearning.com/the-leadership-skills-that-matter-more-than-ever-in-2026/): What leadership skills will matter most in 2026? As organisations navigate ongoing uncertainty, rising pressure and system\-wide change, leaders are being called to lead differently\. Informed by our work with Adoption England and insights from Sarah Johal MBE, this blog explores the leadership skills that matter more than ever \- from listening as a decision\-making skill to leading through uncertainty and working collaboratively beyond authority\.
- [The Golden Age of Leadership Development: Redefining Terminology ](https://righttracklearning.com/the-golden-age-of-leadership-development-redefining-terminology/): Discover how redefining leadership language transforms culture and performance\. Learn why the words leaders choose influence mindset, behaviour, and results\.
- [The Golden Age of Leadership Development: Less Drive, More Balance](https://righttracklearning.com/the-golden-age-of-leadership-development-less-drive-more-balance/): The future of leadership is here: less burnout, more balance\. Learn how modern leaders achieve stronger results by supporting wellbeing and resilience\.
- [The Golden Age of Leadership Development: Trust, Candour, and Care](https://righttracklearning.com/the-golden-age-of-leadership-development-trust-candour-and-care/): Explore how Trust, Candour, and Care are redefining modern leadership\. Discover why these three principles \- rooted in psychological safety, honesty, and empathy\- create high\-performing, human\-first teams where people feel safe, supported, and inspired to thrive\.
- [The Golden Age of Leadership Development: Three Hottest Topics  ](https://righttracklearning.com/the-golden-age-of-leadership-development-three-hottest-topics/): Explore the golden age of leadership development and discover the three hottest topics shaping modern leaders: choosing to lead, psychological safety beyond DEI, and making learning stick with science\.

## Quizzes \& Surveys
- [Inclusive Leadership \- Self Assessment]()
- [Diversity Health Check](https://righttracklearning.com/quiz/diversity-health-check/)
- [Diversity Health Check Old](https://righttracklearning.com/quiz/diversity-health-check-old/)

## Testimonials
- [Nicola Galiana, HR Manager, Legal Services Board](https://righttracklearning.com/testimonials/nicola-galiana-hr-manager-legal-services-board/)
- [Karen Oliver, Talent Acquisition and Development Partner, UCAS](https://righttracklearning.com/testimonials/karen-oliver-talent-acquisition-and-development-partner-ucas/)
- [Leigh Williams, L\&D Advisor, Hitachi Rail](https://righttracklearning.com/testimonials/leigh-williams-ld-advisor-hitachi-rail/)
- [Nicola Freemantle, Senior Manager, Good Energy\.](https://righttracklearning.com/testimonials/nicola-freemantle-senior-manager-good-energy/)
- [Kirstie Russell, Office Manager, Ukie](https://righttracklearning.com/testimonials/kirstie-russell-office-manager-ukie/)

## Case Studies
- [Yeovil District Hospital: 'Developing Positive Relationships'](https://righttracklearning.com/case-studies/yeovil-district-hospital/): The response to the course called ‘Developing Positive Relationships’ has been outstanding, in particular the ‘Colours’ exercise which really enables people better to understand themselves and others\.\.\.
- [RNLI \- Creating a Culture of Inclusion](https://righttracklearning.com/case-studies/rnli-creating-a-culture-of-inclusion/): In Alignment with their Diversity and Inclusion agenda, the RNLI were looking to engage nearly 40,000 of their volunteers, 1,500 employees and 400 managers to cultivate an organisation wide speaking\-out, inclusion and respect culture\.\.\.
- [NEC Group: Experiential Customer Service Training](https://righttracklearning.com/case-studies/nec-group/): Based on a mock\-up of St Mark’s Square, Venice and complete with music, café, street performers and even a gondola, this incredible and imaginative event swallowed delegates into unparalleled experiential learning journey designed to mirror specific, real\-life client concerns\.\.\.
- [Certsure \- Bespoke Leadership Development to improve Times Best Companies Ranking](https://righttracklearning.com/case-studies/certsure/): Certsure was focused on further improving its rankings in The Times Best Companies rankings\. The business knew that it was the development of the management team overall that would play a big part developing employee engagement, and in building the business\.\.\.
- [Govia Thameslink Railway: Unconscious Bias in Recruitment Training with Actors](https://righttracklearning.com/case-studies/govia-thameslink-railway/): "RightTrack have been a dream to work with, anticipating our needs, adapting to some very difficult times and reacting to our changing situation in a professional and supportive manner\."

## Subjects
- [Diversity, Inclusion \& Culture Change Training](https://righttracklearning.com/subjects/equality-diversity-inclusion-training/)
- [Management \& Leadership Training](https://righttracklearning.com/subjects/management-leadership-training/): Whether you're looking to develop aspiring managers or experienced leaders, we can design and deliver a tailormade Management \& Leadership training solution that meets all your requirements\.\.\.\.
- [Customer Service Training Solutions](https://righttracklearning.com/subjects/customer-service-training/): Our customer service skills training programmes are designed to keep customer service real\. We teach people how to create \(and enjoy\) those human interactions that create memorable moments, in a way that meets your customers’ expectations and champions your organisational values\.
- [Train the Trainer](https://righttracklearning.com/subjects/train-the-trainer/): The RightTrack Academy for Trainers has a full complement of ILM Approved programmes designed by our founder, and Managing Director, Kasmin Cooney OBE\. This gives your in\-house training team the design and facilitation skills, to create memorable learning solutions that make a difference\. 
- [Mindfulness \& Wellbeing Training](https://righttracklearning.com/subjects/mindfulness-wellbeing-training/): Some of the biggest, most successful corporations in the world offer corporate mindfulness training to support their people to be resilient and stress\-free\. It is crucial for a happy, productive and engaged workforce\.  \(And despite common opinion, it isn’t just for the softer\-hearted folk among us\!\)

## Industries
- [EDI Training for Healthcare, Medical and NHS Professionals](https://righttracklearning.com/industries/diversity-training-nhs-medical-healthcare/)
- [Social Housing](https://righttracklearning.com/industries/social-housing/)

## Services
- [Training Manuals Design](https://righttracklearning.com/services/training-manuals-design/): Designing high\-impact learning solutions is our ‘thing’\! So, if you want a cutting\-edge programme to deliver in\-house, to save the hassle of designing it yourself and the cost of external deliverers then just let us know what you need\. We can even run Train the Trainer programmes as part of the project to upskill in\-house training teams to facilitate and evaluate training the way we would\.
- [Bitesize Learning](https://righttracklearning.com/services/bitesize-learning/): In today’s fast\-paced world, learning needs to be flexible, accessible, cost\-effective and time\-efficient\. Our library of off\-the\-shelf, or optionally bespoke, Bitesize Learning videos are cleverly designed by our team of specialists to introduce a topic in just 10\-15 engaging minutes\.
Professional actors bring real\-life situations to life, embedding learning through engaging moments\. Choose from our scenario library or opt for specially written ones\. For larger projects, we offer professionally filmed scenarios for training, induction, and toolkits\.
- [Training Toolkits](https://righttracklearning.com/services/training-toolkits/): Our Diversity \& Inclusion \(EDI\) ‘toolkits’ are a collection of interactive conversation starters, mini training activities and self\-reflection tools designed for organisations to use in\-house to keep the learning alive following workshops, or for Managers and EDI Champions to cascade key messages to their teams\.
- [Drama\-based Training \- Professional Actors and Bespoke Scenarios](https://righttracklearning.com/services/training-using-actors/): Experience impactful learning with our forum\-theatre methodology\. Attendees explore solutions to workplace challenges, see the consequences of intent versus impact, and experiment with new skills—all without role playing\.

Professional actors bring real\-life situations to life, embedding learning through engaging moments\. Choose from our scenario library or opt for specially written ones\. For larger projects, we offer professionally filmed scenarios for training, induction, and toolkits\.
- [In\-House Face to Face Training Solutions](https://righttracklearning.com/services/in-house-training/): You know your people and your organisation best, we bring the training expertise\. Together we design high\-impact, practical learning experiences that engage hearts and minds, and most importantly, translate seamlessly into real\-world action\.

## Resource
- [‘Inclusive Language – The Power of Words’ Webinar](https://righttracklearning.com/resource/inclusive-language/)
- [Allyship Training Toolkit](https://righttracklearning.com/resource/allyship-training-toolkit/)
- [‘People Count – Using Data to Drive Inclusion’ Webinar](https://righttracklearning.com/resource/using-data-to-drive-inclusion/)
- [‘The Role of Vulnerability in Contemporary Leadership’ Webinar](https://righttracklearning.com/resource/leadership/)
- [‘How to approach conversations on race?’ Webinar](https://righttracklearning.com/resource/conversations-on-race/)

## FAQs
- [I require something bespoke, can you help?](https://righttracklearning.com/faqs/i-require-something-bespoke-can-you-help/)
- [How much do you charge for training?](https://righttracklearning.com/faqs/how-much-do-you-charge/)
- [I can’t find what we need on  your website?](https://righttracklearning.com/faqs/i-cant-find-what-we-need-on-your-website/)
- [What is blended learning?](https://righttracklearning.com/faqs/what-is-blended-learning/)
- [What experience do you have in our sector?](https://righttracklearning.com/faqs/what-experience-do-you-have-in-our-sector/)

## Categories
- [Uncategorized](https://righttracklearning.com/category/uncategorized/)
- [Equality and Diversity](https://righttracklearning.com/category/diversity-training/)
- [Management](https://righttracklearning.com/category/management-training/)
- [Customer Service](https://righttracklearning.com/category/customer-service-training/)
- [Unconscious Bias](https://righttracklearning.com/category/unconscious-bias/)

## Tags
- [Unconscious Bias](https://righttracklearning.com/tag/unconscious-bias/)
- [training](https://righttracklearning.com/tag/training/)
- [equality and diversity](https://righttracklearning.com/tag/equality-and-diversity/)
- [Equality](https://righttracklearning.com/tag/equality/)
- [customer service](https://righttracklearning.com/tag/customer-service/)

## Resource Categories
- [Webinars](https://righttracklearning.com/resource_categories/webinars/)
- [Toolkit](https://righttracklearning.com/resource_categories/toolkit/)

## FAQ Categories
- [2\. Services](https://righttracklearning.com/faq_categories/services/)
- [1\. General](https://righttracklearning.com/faq_categories/general/)
- [3\. Enhancements](https://righttracklearning.com/faq_categories/enhancements/)
- [4\. Experience](https://righttracklearning.com/faq_categories/experience/)

## Optional
- [Sitemap index](https://righttracklearning.com/sitemap_index.xml)