Lee Holland, ICT Service Desk Manager, University Hospital Coventry & Warwickshire

Published on: Tue 10 April 2018 by Admin

“I couldn’t have asked for more from RightTrack. From our first face-to-face meeting I knew I had chosen the right organisation to work with. They filled me with confidence in knowing that they really could help.

Before the training programmes commenced, our training specialist came in and conducted a research session which really helped us identify some of the areas that we need to improve on. He monitored numerous inbound calls into the service desk and provided excellent feedback in terms of what he thought my team were doing well and what they weren’t doing so well…. When he came back to deliver the programme, he was fantastic!

Without a shadow of a doubt, I would certainly recommend RightTrack”