A Selection Of Case Studies
We are extremely proud to have worked with such a wide range of clients.
We have worked on amazing projects for all of our clients, offering a variety of training services and solutions to clients in a variety of different sectors. Take a look through our case studies and see the projects & clients, which RightTrack have worked with over the years.
Severn Trent: Humanising Customer Service – ‘Can I Have Your Post Code Please?’
From RightTrack developing the skills of the in-house trainers to preparing all of the e-Less Learning sessions, this programme was designed to better ‘humanise’ the interaction between customer and the agent.
Certsure has a consistent aim further to improve its rankings in The Times Best Companies rankings. In mid-2013 the business knew that it was the development of the management team overall that would play a big part developing employee engagement, and in building the business...
Maybourne Hotel Group – Equality, Diversity and Inclusion
Maybourne Hotel Group owns and manages three world-renowned luxury, London-based hotels: Claridges, The Connaught and The Berkeley. They pride themselves on impeccable service and sought a training provider with a reputation for quality and results...
NEC Group: Experiential Customer Service Training
Based on a mock-up of St Mark’s Square, Venice and complete with music, café, street performers and even a gondola, this incredible and imaginative event swallowed delegates into unparalleled experiential learning journey designed to mirror specific, real-life client concerns...