RightTrack Blog
What is Unconscious Bias?
Unconscious Bias in Every Day Life In a report by John Blake, CNN, I read the results of a psychological…
Read More5 Essential Top Tips for Export Newbies
We have been exporting to the Gulf region since 1999. A long time! I am often asked what are my top…
Read MoreCustomer Engagement And Making A Lasting Impression
A tale about a training consultancy, customers and cake ‘Marketing’ Action or business of promoting and selling products or services,…
Read MoreMemorable Customer Service – Nando’s Takeaway
Who doesn’t like the occasional Cheeky Nando’s once in a while? The office team collectively decided that we would treat ourselves…
Read MoreThe Big Issue – My Experience
The Big Issue & The Big Issue Foundation A hand up not a hand out – this is the mission statement…
Read MoreThe Power of Empathy
“If you could stand in peoples’ shoes… hear what they hear… see what they see… feel what they feel… then…
Read MoreRightTrack Delegate Star Of The Month – Kirsty Whitehand
This is a letter written by the lovely Kristy, a Medical Secretary at Yeovil Hospital, who recently attended a RightTrack…
Read MorePractice These 3 Steps To Gain Assertiveness Skills
Walking the tightrope of assertiveness can be difficult, either in the workplace, with family or hanging out with friends The…
Read MoreWhat Is Your Tiger Bread Customer Service Moment?
Going the extra mile in customer service In a world where the fight to attract and retain customers is fought…
Read MoreThe Meaning Of Employee Engagement
The phrase ‘Employee Engagement’ in Management and Leadership Training Programmes is often tossed about like a crowd surfer From the moment hands…
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