IKEA – Bespoke Leadership Training: ‘The Leadership School’
In a continuous effort to enhance performance, IKEA Kuwait partnered with RightTrack Learning for five years, shaping bespoke leadership training. The three-module Leadership School, aligned with company competencies, boosted skills and confidence, leading to significant improvements in team management.
- Tailored modules on leadership, team roles, and change management
- Ongoing trainer and manager support
- Marked enhancements in management confidence and team contribution
The Story
For over 5 years RightTrack worked in partnership with the IKEA, Kuwait HR team, developing and implementing a range of development projects to support the company’s drive to improve people performance.
Each project, including management and leadership development, customer service and sales, was carefully researched to understand the strategic aims, operational and functional challenges, as well as the mix of roles involved. We also took care to appreciate each of up to 14 different colleague cultures which made up the IKEA, Kuwait team.
The Programme
A three-module leadership programme, which formed The Leadership School, was designed specifically for the group, taking into account the different levels of management experience, nationality and culture of each individual. The content was supported by psychometrics and fully aligned with the company competency framework and assessment results for each person attending.
Module 1
- Values and how these impact on management style
- Differences between leadership and management
- Communication strategies to meet different audiences and the three modes of behaviour
Module 2
- Roles individuals play within teams
- Leadership behaviours and influencing
- Setting objectives, performance management, engaging motivating and empowering teams
- Coaching and giving feedback
Module 3
- The need to change – strategically, operationally & personally ‘Change Curve’ Stakeholder analysis
- Roles & responsibilities within change process
- Identifying key resistors to change, and the feedback processes
Individual feedback and development plans were agreed along with practical work-based assignments to ensure the learning was transferred into the workplace. Delegates were supported between modules with regular contact from their trainer, as well as their line manager.
The Impact...
The HR Manager also reported that line managers had observed a significant change in the way teams were being managed; they were showing a much more confident approach to their work, and their increased contribution in management meetings was noteworthy.
After the 6 day, modular Leadership School, knowledge and skill increased by 77%.