RightTrack Blog

4 Simple Shifts to Get a Better ROI from Your Customer Service Training

So, it’s as simple as this. A commitment to customer experience can result in up to 25% more customer retention.…

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Is the Fear of Using Inappropriate Language Affecting Customer Care?

When preparing bespoke learning our collaborative approach is to research amongst the employees their views on what skills they require.…

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The perils of the passive customer

I was working recently with the staff of a small conference company. We were talking about their relationships with customers…

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