4 Simple Shifts to Get a Better ROI from Your Customer Service Training
So, it’s as simple as this. A commitment to customer experience can result in up to 25% more customer retention.…Read More
Is the Fear of Using Inappropriate Language Affecting Customer Care?
When preparing bespoke learning our collaborative approach is to research amongst the employees their views on what skills they require.…Read More
The perils of the passive customer
I was working recently with the staff of a small conference company. We were talking about their relationships with customers…Read More