Tim Hughes, Head of Customer Service (former), Welsh Water

Published on: Tue 10 April 2018 by Admin

“Thank you for the work you undertook! The training programme was a key part of wider 3-year strategy to transform the service proposition. Welsh Water are pleased they have got to and were voted Best Utility for Customer Service in the UKCSI half-yearly index of 26,000 customers which was the icing on the cake.”