RightTrack Blog
“Have a nice day now”… Why Your Customer Service Training Doesn’t Have to Be American
I was having a conversation with a friend of mine the other day about customer service. He was an advocate…
Read MoreMalignant Melanoma Kills 1,300 Men Each Year… So What Are We Going to Do About It?
In the BBC News last week it was reported that Cancer Research UK have released figures suggesting that malignant melanoma…
Read More“Doctor, Doctor I think I’m Allergic to your Receptionist.” We Prescribe a Dose Customer Service Training!
This was not the best week, my poor little girl has not been well for a few days now with…
Read MoreOprah in Zurich – blatant prejudice or unconscious bias?
There are two situations in the media this week that apart from making me personally feel very uncomfortable, also made…
Read MoreBeing a good manager isn’t good enough!
We are all good at managing in some situations, regardless of whether we have “Manager” in our title or not.…
Read MoreCustomer Service and Age Diversity – they’re your customers!
There has been a lot of talk of late on the diversity of customers and the need for organisations to…
Read MoreTell your story and build your creativity
I went to a fascinating talk the other day by an advertising creative of the old school, Dave Trott. He’s…
Read MoreA starting point for management training
A great starting point for any management training is to look at understanding yourself, and there is probably no better…
Read MoreImaginative use of In-house trainers
Our experience in working with a broad range of organisations across all sectors is that many organisations are not making…
Read MoreHow Much Could your Business be Saving with Negotiation Skills Training?
The British, and certainly the English, are not famed for their negotiation skills – which is probably reflected in the…
Read More