RightTrack Blog
2015 UK Customer Service Results Reveal the Benefits of Organisational Change
Banks and Utilities are among the top performing sectors in the 2015 UK Customer Service Results The results published from the Institute of…
Read MoreIt’s Time for Modern Management Training
Modern Management Training Tips for the Modern Manager… The workforce today is a cultural melting pot… As Traditionalists move out at the top…
Read MoreStrategies to Reduce the Impact of Unconscious Bias
3 Simple Strategies to Reduce the Impact of Unconscious Bias Following from previous blog What is Unconscious Bias I wanted…
Read MoreThe Challenges of Regulation in Multi-Cultural Communities
Regulating within a Diverse Society – the Why’s and the How’s “We bend over backwards for these people…” “People should…
Read MoreSales Training Induction Workshop
The Big Issue: The Journey to a Sales Training Induction Workshop with a Difference The Big Issue offer 1000s of…
Read MoreAre Office Christmas Cards Politically Correct?
Christmas Card Advice from an Equality & Diversity Specialist You’ve survived Black Friday and Cyber Monday. You’ve got the date…
Read MoreWhat is Unconscious Bias?
Unconscious Bias in Every Day Life In a report by John Blake, CNN, I read the results of a psychological…
Read More5 Essential Top Tips for Export Newbies
We have been exporting to the Gulf region since 1999. A long time! I am often asked what are my top…
Read MoreCustomer Engagement And Making A Lasting Impression
A tale about a training consultancy, customers and cake ‘Marketing’ Action or business of promoting and selling products or services,…
Read MoreMemorable Customer Service – Nando’s Takeaway
Who doesn’t like the occasional Cheeky Nando’s once in a while? The office team collectively decided that we would treat ourselves…
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