RightTrack Blog
How to Wow Customer Service Pt1: Build a ‘Me Brand’; Build Confidence
Why the Individual Should Come Before the Customer in Customer Service Training Confident people are better at being assertive, starting conversations with…
Read MoreMotivating Generation Y: Horses for Courses or Courses for Horses?
We’re all used to the old adage ‘Horses for Courses’. I’ve always found there to be something quite nice about people being…
Read MoreThe Business Case for Unconscious Bias Training (& a tip worth considering!)
Further to earlier blogs What is Unconscious Bias? and 3 Top Tips to Reducing the Impact of Unconscious Bias I…
Read MoreOrganisational Diversity
Organisational Diversity: A Rich & Valuable Resource One of the best things about my role as an equality and diversity…
Read More2015 UK Customer Service Results Reveal the Benefits of Organisational Change
Banks and Utilities are among the top performing sectors in the 2015 UK Customer Service Results The results published from the Institute of…
Read MoreIt’s Time for Modern Management Training
Modern Management Training Tips for the Modern Manager… The workforce today is a cultural melting pot… As Traditionalists move out at the top…
Read MoreStrategies to Reduce the Impact of Unconscious Bias
3 Simple Strategies to Reduce the Impact of Unconscious Bias Following from previous blog What is Unconscious Bias I wanted…
Read MoreThe Challenges of Regulation in Multi-Cultural Communities
Regulating within a Diverse Society – the Why’s and the How’s “We bend over backwards for these people…” “People should…
Read MoreSales Training Induction Workshop
The Big Issue: The Journey to a Sales Training Induction Workshop with a Difference The Big Issue offer 1000s of…
Read MoreAre Office Christmas Cards Politically Correct?
Christmas Card Advice from an Equality & Diversity Specialist You’ve survived Black Friday and Cyber Monday. You’ve got the date…
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