RightTrack Blog
5 Top Tips on Influencing taken from Our Sales Skills Training Programmes
This blog is intended for those who have direct personal contact with their customers, either by telephone or face-to-face and…
Read MoreAs Specialists in Innovative and Engaging Equality and Diversity Training, we Present to You a Particularly Interesting Article about Equality!
As a woman holding down a full time job and trying to navigate my way through a career and the…
Read More6 Top Tips – Improving Sales through Customer Service Excellence
Having spent over 32 years delivering and training customer service excellence it still amazes me how much work there is…
Read MoreDawning of a New Manufacturing Era – A New Industrial Revolution
I am often invited to events and launches of new services, products or initiatives, many promise something new and cutting edge.…
Read MoreUnconscious Bias: Please Don’t Judge Me on My Stature!
I once chaired an interview panel for hospital consultants. As the sole non physician around the table, part of my…
Read MoreManagement Training – Don’t Leave your Staff Without Vital Skills!
It is applaudable that many organisations continue to prefer to promote from within, this practice means that management development is…
Read MoreHow many future stars might go undiscovered because of your receptionists?
Personally I think swimming lessons for children are so important. It’s an activity that can keep them fit, see them…
Read MoreEmail Etiquette – 8 Tips To Keep Your Customers And Staff Happy!
Do you have email etiquette guidelines for yourself? I like to think that I am pretty good when it…
Read MoreA New Age Llibrary! And a Fantastic Opportunity for Learning and Development in Birmingham
Today has seen the opening of a magnificent public library right in the middle of Birmingham, which has a collection…
Read More“Have a nice day now”… Why Your Customer Service Training Doesn’t Have to Be American
I was having a conversation with a friend of mine the other day about customer service. He was an advocate…
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