RightTrack Blog
Tips for Trainers: #1 Know Your Delegate Diversity
The Rich Tapestry of Delegate Diversity An actor friend of mine once said that new actors were the best prepared.…
Read MorePresentations: Get Confident!
Take control & stop worrying about presentations… Some people naturally ooze confidence from every pore and seem to glide through…
Read MoreUnconscious Bias and Performance Management
Are Managers influencing under-performance? Leaders need to be able to manage employee performance to meet business goals on a day-today…
Read More4 Top Tips to Increase Attendance at Your In-House Training Programmes
Get Your In-House Training Programmes Bursting at the Seams! Haunted by negative past experiences, customers often ask what they can do…
Read MoreCan your Business Support The Big Issue Too?
Last year we worked with The Big Issue on a fantastic project designing a brand new Sales Induction programme for…
Read MoreThe perils of the passive customer
I was working recently with the staff of a small conference company. We were talking about their relationships with customers…
Read MoreHow to Wow Customer Service Pt 4: Unconscious Bias in Customer Service
The first three blogs of this series of four, focused on the advantage of building confidence in front line customer…
Read MoreHow to Wow Customer Service Pt 3: A new approach to making conversations
The first two blogs of this series of four, focused on the advantages of building confidence of front line customer…
Read MoreHow to Wow Customer Service Pt 2: Enhance Non-Verbal Communication by Harnessing the Power of Mime
Enhance Non-Verbal Communication by Harnessing the Power of Mime In the first blog of the How to Wow Customer Service…
Read MoreHow To Wow Customer Service: 5 Techniques to Build Confidence
5 Techniques to Build Confidence Further to Blog No1. in the How to Wow Customer Service series: Build a ‘Me…
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