RightTrack Blog
Maternity Leave: 5 Practical Tips for Employers from a First Time Mother
“Only 66% of mothers felt that their employer supported them WILLINGLY.” Results from a recent survey by the Equality and…
Read MoreTips for Trainers #2 – 11 Steps to Designing an Awesome Group Training Activity
Designing Training “….be creative, be bold and innovative, but follow the rules.” Following my previous blog, Trainers Tips #1 Know…
Read MoreTips for Trainers: #1 Know Your Delegate Diversity
The Rich Tapestry of Delegate Diversity An actor friend of mine once said that new actors were the best prepared.…
Read MorePresentations: Get Confident!
Take control & stop worrying about presentations… Some people naturally ooze confidence from every pore and seem to glide through…
Read MoreUnconscious Bias and Performance Management
Are Managers influencing under-performance? Leaders need to be able to manage employee performance to meet business goals on a day-today…
Read More4 Top Tips to Increase Attendance at Your In-House Training Programmes
Get Your In-House Training Programmes Bursting at the Seams! Haunted by negative past experiences, customers often ask what they can do…
Read MoreCan your Business Support The Big Issue Too?
Last year we worked with The Big Issue on a fantastic project designing a brand new Sales Induction programme for…
Read MoreThe perils of the passive customer
I was working recently with the staff of a small conference company. We were talking about their relationships with customers…
Read MoreHow to Wow Customer Service Pt 4: Unconscious Bias in Customer Service
The first three blogs of this series of four, focused on the advantage of building confidence in front line customer…
Read MoreHow to Wow Customer Service Pt 3: A new approach to making conversations
The first two blogs of this series of four, focused on the advantages of building confidence of front line customer…
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