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RIGHTTRACK BLOG
Take a break for five minutes, grab a cuppa…
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Unconscious Bias: Please Don’t Judge Me on My Stature!
I once chaired an interview panel for hospital consultants. As the sole non physician around the table, part of my…
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Management Training – Don’t Leave your Staff Without Vital Skills!
It is applaudable that many organisations continue to prefer to promote from within, this practice means that management development is…
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How many future stars might go undiscovered because of your receptionists?
Personally I think swimming lessons for children are so important. It’s an activity that can keep them fit, see them…
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Email Etiquette – 8 Tips To Keep Your Customers And Staff Happy!
Do you have email etiquette guidelines for yourself? I like to think that I am pretty good when it…
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A New Age Llibrary! And a Fantastic Opportunity for Learning and Development in Birmingham
Today has seen the opening of a magnificent public library right in the middle of Birmingham, which has a collection…
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“Have a nice day now”… Why Your Customer Service Training Doesn’t Have to Be American
I was having a conversation with a friend of mine the other day about customer service. He was an advocate…
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Malignant Melanoma Kills 1,300 Men Each Year… So What Are We Going to Do About It?
In the BBC News last week it was reported that Cancer Research UK have released figures suggesting that malignant melanoma…
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“Doctor, Doctor I think I’m Allergic to your Receptionist.” We Prescribe a Dose Customer Service Training!
This was not the best week, my poor little girl has not been well for a few days now with…
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Oprah in Zurich – blatant prejudice or unconscious bias?
There are two situations in the media this week that apart from making me personally feel very uncomfortable, also made…