Customer Service Archives - RightTrack Learning

For years, training organisations have tirelessly promoted going ‘above and beyond’ and exceeding customer service expectations as a way of…

So many organisations come to us, scratching their heads and asking for help to solve a little customer service conundrum…

Everyone knows what it’s like to be on hold with a customer service phone line, or speaking to someone on…

Quality customer service is simply essential for any business! Great customer service will leave your customers feeling valued and more…

So, it’s as simple as this. A commitment to customer experience can result in up to 25% more customer retention.…

When preparing bespoke learning our collaborative approach is to research amongst the employees their views on what skills they require.…

My children have been texting since birth. They have more friends on social media than I could even dream about.…

I was working recently with the staff of a small conference company. We were talking about their relationships with customers…

The first three blogs of this series of four, focused on the advantage of building confidence in front line customer…

The first two blogs of this series of four, focused on the advantages of building confidence of front line customer…

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