RightTrack Blog

How to Wow Customer Service Pt 2: Enhance Non-Verbal Communication by Harnessing the Power of Mime

Enhance Non-Verbal Communication by Harnessing the Power of Mime In the first blog of the How to Wow Customer Service…

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How To Wow Customer Service: 5 Techniques to Build Confidence

5 Techniques to Build Confidence Further to Blog No1. in the How to Wow Customer Service series: Build a ‘Me…

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How to Wow Customer Service Pt1: Build a ‘Me Brand’; Build Confidence

Why the Individual Should Come Before the Customer in Customer Service Training Confident people are better at being assertive, starting conversations with…

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2015 UK Customer Service Results Reveal the Benefits of Organisational Change

Banks and Utilities are among the top performing sectors in the 2015 UK Customer Service Results The results published from the Institute of…

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Customer Engagement And Making A Lasting Impression

A tale about a training consultancy, customers and cake  ‘Marketing’ Action or business of promoting and selling products or services,…

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Memorable Customer Service – Nando’s Takeaway

Who doesn’t like the occasional Cheeky Nando’s once in a while? The office team collectively decided that we would treat ourselves…

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The Power of Empathy

“If you could stand in peoples’ shoes… hear what they hear… see what they see… feel what they feel… then…

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What Is Your Tiger Bread Customer Service Moment?

Going the extra mile in customer service In a world where the fight to attract and retain customers is fought…

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Excellent Customer Service Skills – You Must Be Joking

Bad customer service is no laughing matter “What me? Attend a customer service skills training programme! “You must be joking!…

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Getting the Balance Right – a Generation Y view on Customer Service

I have spent the past six years working in customer services, as well as being a 24 year old who…

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