RightTrack Blog

Delighting Customers Doesn’t Build Loyalty!

For years, training organisations have tirelessly promoted going ‘above and beyond’ and exceeding customer service expectations as a way of…

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Customer Service + Mindfulness = Magical Moments

So many organisations come to us, scratching their heads and asking for help to solve a little customer service conundrum…

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The Top 3 WORST Customer Service Examples And How To Avoid Them!

Everyone knows what it’s like to be on hold with a customer service phone line, or speaking to someone on…

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The Best Examples of Customer Service Revealed!

Quality customer service is simply essential for any business! Great customer service will leave your customers feeling valued and more…

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4 Simple Shifts to Get a Better ROI from Your Customer Service Training

So, it’s as simple as this. A commitment to customer experience can result in up to 25% more customer retention.…

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Is the Fear of Using Inappropriate Language Affecting Customer Care?

When preparing bespoke learning our collaborative approach is to research amongst the employees their views on what skills they require.…

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Technologically Enhanced Communication vs Connected Conversations

My children have been texting since birth. They have more friends on social media than I could even dream about.…

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The perils of the passive customer

I was working recently with the staff of a small conference company. We were talking about their relationships with customers…

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How to Wow Customer Service Pt 4: Unconscious Bias in Customer Service

The first three blogs of this series of four, focused on the advantage of building confidence in front line customer…

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How to Wow Customer Service Pt 3: A new approach to making conversations

The first two blogs of this series of four, focused on the advantages of building confidence of front line customer…

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