Delighting Customers Doesn’t Build Loyalty!
For years, training organisations have tirelessly promoted going ‘above and beyond’ and exceeding customer service expectations as a way of…Read More
Customer Service + Mindfulness = Magical Moments
So many organisations come to us, scratching their heads and asking for help to solve a little customer service conundrum…Read More
The Top 3 WORST Customer Service Examples And How To Avoid Them!
Everyone knows what it’s like to be on hold with a customer service phone line, or speaking to someone on…Read More
The Best Examples of Customer Service Revealed!
Quality customer service is simply essential for any business! Great customer service will leave your customers feeling valued and more…Read More
4 Simple Shifts to Get a Better ROI from Your Customer Service Training
So, it’s as simple as this. A commitment to customer experience can result in up to 25% more customer retention.…Read More
Is the Fear of Using Inappropriate Language Affecting Customer Care?
When preparing bespoke learning our collaborative approach is to research amongst the employees their views on what skills they require.…Read More
Technologically Enhanced Communication vs Connected Conversations
My children have been texting since birth. They have more friends on social media than I could even dream about.…Read More
The perils of the passive customer
I was working recently with the staff of a small conference company. We were talking about their relationships with customers…Read More
How to Wow Customer Service Pt 4: Unconscious Bias in Customer Service
The first three blogs of this series of four, focused on the advantage of building confidence in front line customer…Read More
How to Wow Customer Service Pt 3: A new approach to making conversations
The first two blogs of this series of four, focused on the advantages of building confidence of front line customer…Read More