Football fans…Cash Cows or Valued Customers?
As I opened my ‘incredibly hard to get Derby Day’ tickets, nearly crying at the receipt for £120, I couldn’t…Read More
Bright, Cheerful and Smiley with a dash of Empathy – Customer Service Excellence!
The customer took a long time exploring which of the teddy bears was right. Picking each one up and holding…Read More
6 Top Tips – Improving Sales through Customer Service Excellence
Having spent over 32 years delivering and training customer service excellence it still amazes me how much work there is…Read More
How many future stars might go undiscovered because of your receptionists?
Personally I think swimming lessons for children are so important. It’s an activity that can keep them fit, see them…Read More
Email Etiquette – 8 Tips To Keep Your Customers And Staff Happy!
Do you have email etiquette guidelines for yourself? I like to think that I am pretty good when it…Read More
“Have a nice day now”… Why Your Customer Service Training Doesn’t Have to Be American
I was having a conversation with a friend of mine the other day about customer service. He was an advocate…Read More
Malignant Melanoma Kills 1,300 Men Each Year… So What Are We Going to Do About It?
In the BBC News last week it was reported that Cancer Research UK have released figures suggesting that malignant melanoma…Read More
“Doctor, Doctor I think I’m Allergic to your Receptionist.” We Prescribe a Dose Customer Service Training!
This was not the best week, my poor little girl has not been well for a few days now with…Read More
Customer Service and Age Diversity – they’re your customers!
There has been a lot of talk of late on the diversity of customers and the need for organisations to…Read More
Aston Conference Centre – Making a great impression of Birmingham
I had recently been asked to locate a suitable conference venue and accommodation in Birmingham for 9 different training events…Read More