Delighting Customers Doesn’t Build Loyalty!
For years, training organisations have tirelessly promoted going ‘above and beyond’ and exceeding customer service expectations as a way of…Read More
Customer Service + Mindfulness = Magical Moments
So many organisations come to us, scratching their heads and asking for help to solve a little customer service conundrum…Read More
The Top 3 WORST Customer Service Examples And How To Avoid Them!
Everyone knows what it’s like to be on hold with a customer service phone line, or speaking to someone on…Read More
The Best Examples of Customer Service Revealed!
Quality customer service is simply essential for any business! Great customer service will leave your customers feeling valued and more…Read More
4 Simple Shifts to Get a Better ROI from Your Customer Service Training
So, it’s as simple as this. A commitment to customer experience can result in up to 25% more customer retention.…Read More
How to Wow Customer Service Pt 2: Enhance Non-Verbal Communication by Harnessing the Power of Mime
Enhance Non-Verbal Communication by Harnessing the Power of Mime In the first blog of the How to Wow Customer Service…Read More
How To Wow Customer Service: 5 Techniques to Build Confidence
5 Techniques to Build Confidence Further to Blog No1. in the How to Wow Customer Service series: Build a ‘Me…Read More
How to Wow Customer Service Pt1: Build a ‘Me Brand’; Build Confidence
Why the Individual Should Come Before the Customer in Customer Service Training Confident people are better at being assertive, starting conversations with…Read More
2015 UK Customer Service Results Reveal the Benefits of Organisational Change
Banks and Utilities are among the top performing sectors in the 2015 UK Customer Service Results The results published from the Institute of…Read More
Big Issue: A Hand Up, Not A Hand Out
The Big Issue is a magazine sold by homeless and long-term unemployed people I may be biased, however, I’d put…Read More