RightTrack Blog

Delighting Customers Doesn’t Build Loyalty!

For years, training organisations have tirelessly promoted going ‘above and beyond’ and exceeding customer service expectations as a way of…

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Customer Service + Mindfulness = Magical Moments

So many organisations come to us, scratching their heads and asking for help to solve a little customer service conundrum…

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The Top 3 WORST Customer Service Examples And How To Avoid Them!

Everyone knows what it’s like to be on hold with a customer service phone line, or speaking to someone on…

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The Best Examples of Customer Service Revealed!

Quality customer service is simply essential for any business! Great customer service will leave your customers feeling valued and more…

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4 Simple Shifts to Get a Better ROI from Your Customer Service Training

So, it’s as simple as this. A commitment to customer experience can result in up to 25% more customer retention.…

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How to Wow Customer Service Pt 2: Enhance Non-Verbal Communication by Harnessing the Power of Mime

Enhance Non-Verbal Communication by Harnessing the Power of Mime In the first blog of the How to Wow Customer Service…

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How To Wow Customer Service: 5 Techniques to Build Confidence

5 Techniques to Build Confidence Further to Blog No1. in the How to Wow Customer Service series: Build a ‘Me…

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How to Wow Customer Service Pt1: Build a ‘Me Brand’; Build Confidence

Why the Individual Should Come Before the Customer in Customer Service Training Confident people are better at being assertive, starting conversations with…

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2015 UK Customer Service Results Reveal the Benefits of Organisational Change

Banks and Utilities are among the top performing sectors in the 2015 UK Customer Service Results The results published from the Institute of…

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Big Issue: A Hand Up, Not A Hand Out

The Big Issue is a magazine sold by homeless and long-term unemployed people I may be biased, however, I’d put…

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