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RIGHTTRACK BLOG
Take a break for five minutes, grab a cuppa…
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4 Simple Shifts to Get a Better ROI from Your Customer Service Training
So, it’s as simple as this. A commitment to customer experience can result in up to 25% more customer retention.…
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FTSE 100 review shows steady increase in efforts to improve employee equality
In 2014 the Financial Reporting Council published new guidelines for annual reports to encourage organisations to include information on the…
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Implementing an economically sustainable Equality, Diversity and Inclusion framework
The benefits of making Equality, Diversity and Inclusion (ED&I) part of the organisational strategy are widely appreciated and acted on. …
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Is the Fear of Using Inappropriate Language Affecting Customer Care?
When preparing bespoke learning our collaborative approach is to research amongst the employees their views on what skills they require.…
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Giving Feedback (and SCAB!)
I’ve lost count of the number of times I’ve stuck this set of sums on the wall 1 + 1…
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Speaking Out Training: An Interview with Midland Heart
One of our favourite things about the work that we do is forming watertight partnerships with customers. It allows us…
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Four steps to creating a ‘speak-up, speak-out’ culture
RightTrack is rolling out ‘Speaking Out’ training to almost 2,000 employees at all levels across one of the UKs largest…
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Inspiration to achieve the impossible
Ever had an impossible dream? It just might be more possible than you realise with the resources right under…
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Temperature Gauging – A Tip Worth Sharing
Here’s some sobering statistics for would be champions of business. According to the UK Department of Trade and Industry, 30%…