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RIGHTTRACK BLOG
Take a break for five minutes, grab a cuppa…
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The perils of the passive customer
I was working recently with the staff of a small conference company. We were talking about their relationships with customers…
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How to Wow Customer Service Pt 4: Unconscious Bias in Customer Service
The first three blogs of this series of four, focused on the advantage of building confidence in front line customer…
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How to Wow Customer Service Pt 3: A new approach to making conversations
The first two blogs of this series of four, focused on the advantages of building confidence of front line customer…
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How to Wow Customer Service Pt 2: Enhance Non-Verbal Communication by Harnessing the Power of Mime
Enhance Non-Verbal Communication by Harnessing the Power of Mime In the first blog of the How to Wow Customer Service…
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How To Wow Customer Service: 5 Techniques to Build Confidence
5 Techniques to Build Confidence Further to Blog No1. in the How to Wow Customer Service series: Build a ‘Me…
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How to Wow Customer Service Pt1: Build a ‘Me Brand’; Build Confidence
Why the Individual Should Come Before the Customer in Customer Service Training Confident people are better at being assertive, starting conversations with…
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Motivating Generation Y: Horses for Courses or Courses for Horses?
We’re all used to the old adage ‘Horses for Courses’. I’ve always found there to be something quite nice about people being…
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The Business Case for Unconscious Bias Training (& a tip worth considering!)
Further to earlier blogs What is Unconscious Bias? and 3 Top Tips to Reducing the Impact of Unconscious Bias I…
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Organisational Diversity
Organisational Diversity: A Rich & Valuable Resource One of the best things about my role as an equality and diversity…