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RIGHTTRACK BLOG
Take a break for five minutes, grab a cuppa…
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Tips for Trainers #2 – 11 Steps to Designing an Awesome Group Training Activity
Designing Training “….be creative, be bold and innovative, but follow the rules.” Following my previous blog, Trainers Tips #1 Know…
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Tips for Trainers: #1 Know Your Delegate Diversity
The Rich Tapestry of Delegate Diversity An actor friend of mine once said that new actors were the best prepared.…
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Presentations: Get Confident!
Take control & stop worrying about presentations… Some people naturally ooze confidence from every pore and seem to glide through…
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Unconscious Bias and Performance Management
Are Managers influencing under-performance? Leaders need to be able to manage employee performance to meet business goals on a day-today…
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4 Top Tips to Increase Attendance at Your In-House Training Programmes
Get Your In-House Training Programmes Bursting at the Seams! Haunted by negative past experiences, customers often ask what they can do…
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Can your Business Support The Big Issue Too?
Last year we worked with The Big Issue on a fantastic project designing a brand new Sales Induction programme for…
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The perils of the passive customer
I was working recently with the staff of a small conference company. We were talking about their relationships with customers…
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How to Wow Customer Service Pt 4: Unconscious Bias in Customer Service
The first three blogs of this series of four, focused on the advantage of building confidence in front line customer…
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How to Wow Customer Service Pt 3: A new approach to making conversations
The first two blogs of this series of four, focused on the advantages of building confidence of front line customer…