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RIGHTTRACK BLOG
Take a break for five minutes, grab a cuppa…
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How to Wow Customer Service Pt 2: Enhance Non-Verbal Communication by Harnessing the Power of Mime
Enhance Non-Verbal Communication by Harnessing the Power of Mime In the first blog of the How to Wow Customer Service…
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How To Wow Customer Service: 5 Techniques to Build Confidence
5 Techniques to Build Confidence Further to Blog No1. in the How to Wow Customer Service series: Build a ‘Me…
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How to Wow Customer Service Pt1: Build a ‘Me Brand’; Build Confidence
Why the Individual Should Come Before the Customer in Customer Service Training Confident people are better at being assertive, starting conversations with…
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Motivating Generation Y: Horses for Courses or Courses for Horses?
We’re all used to the old adage ‘Horses for Courses’. I’ve always found there to be something quite nice about people being…
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The Business Case for Unconscious Bias Training (& a tip worth considering!)
Further to earlier blogs What is Unconscious Bias? and 3 Top Tips to Reducing the Impact of Unconscious Bias I…
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Organisational Diversity
Organisational Diversity: A Rich & Valuable Resource One of the best things about my role as an equality and diversity…
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2015 UK Customer Service Results Reveal the Benefits of Organisational Change
Banks and Utilities are among the top performing sectors in the 2015 UK Customer Service Results The results published from the Institute of…
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It’s Time for Modern Management Training
Modern Management Training Tips for the Modern Manager… The workforce today is a cultural melting pot… As Traditionalists move out at the top…
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Strategies to Reduce the Impact of Unconscious Bias
3 Simple Strategies to Reduce the Impact of Unconscious Bias Following from previous blog What is Unconscious Bias I wanted…