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RIGHTTRACK BLOG
Take a break for five minutes, grab a cuppa…
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Presentations: Get Confident!
Take control & stop worrying about presentations… Some people naturally ooze confidence from every pore and seem to glide through…
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Unconscious Bias and Performance Management
Are Managers influencing under-performance? Leaders need to be able to manage employee performance to meet business goals on a day-today…
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4 Top Tips to Increase Attendance at Your In-House Training Programmes
Get Your In-House Training Programmes Bursting at the Seams! Haunted by negative past experiences, customers often ask what they can do…
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Can your Business Support The Big Issue Too?
Last year we worked with The Big Issue on a fantastic project designing a brand new Sales Induction programme for…
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The perils of the passive customer
I was working recently with the staff of a small conference company. We were talking about their relationships with customers…
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How to Wow Customer Service Pt 4: Unconscious Bias in Customer Service
The first three blogs of this series of four, focused on the advantage of building confidence in front line customer…
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How to Wow Customer Service Pt 3: A new approach to making conversations
The first two blogs of this series of four, focused on the advantages of building confidence of front line customer…
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How to Wow Customer Service Pt 2: Enhance Non-Verbal Communication by Harnessing the Power of Mime
Enhance Non-Verbal Communication by Harnessing the Power of Mime In the first blog of the How to Wow Customer Service…
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How To Wow Customer Service: 5 Techniques to Build Confidence
5 Techniques to Build Confidence Further to Blog No1. in the How to Wow Customer Service series: Build a ‘Me…