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RIGHTTRACK BLOG
Take a break for five minutes, grab a cuppa…
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A New Age Llibrary! And a Fantastic Opportunity for Learning and Development in Birmingham
Today has seen the opening of a magnificent public library right in the middle of Birmingham, which has a collection…
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“Have a nice day now”… Why Your Customer Service Training Doesn’t Have to Be American
I was having a conversation with a friend of mine the other day about customer service. He was an advocate…
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Malignant Melanoma Kills 1,300 Men Each Year… So What Are We Going to Do About It?
In the BBC News last week it was reported that Cancer Research UK have released figures suggesting that malignant melanoma…
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“Doctor, Doctor I think I’m Allergic to your Receptionist.” We Prescribe a Dose Customer Service Training!
This was not the best week, my poor little girl has not been well for a few days now with…
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Oprah in Zurich – blatant prejudice or unconscious bias?
There are two situations in the media this week that apart from making me personally feel very uncomfortable, also made…
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Being a good manager isn’t good enough!
We are all good at managing in some situations, regardless of whether we have “Manager” in our title or not.…
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Customer Service and Age Diversity – they’re your customers!
There has been a lot of talk of late on the diversity of customers and the need for organisations to…
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Tell your story and build your creativity
I went to a fascinating talk the other day by an advertising creative of the old school, Dave Trott. He’s…
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A starting point for management training
A great starting point for any management training is to look at understanding yourself, and there is probably no better…