…and stay up to date with our blog. Explore our thoughts on people development, be in the know about culture change insights and discover out views on workplace topics.
RIGHTTRACK BLOG
Take a break for five minutes, grab a cuppa…
Article
“Doctor, Doctor I think I’m Allergic to your Receptionist.” We Prescribe a Dose Customer Service Training!
This was not the best week, my poor little girl has not been well for a few days now with…
Article
Oprah in Zurich – blatant prejudice or unconscious bias?
There are two situations in the media this week that apart from making me personally feel very uncomfortable, also made…
Article
Being a good manager isn’t good enough!
We are all good at managing in some situations, regardless of whether we have “Manager” in our title or not.…
Article
Customer Service and Age Diversity – they’re your customers!
There has been a lot of talk of late on the diversity of customers and the need for organisations to…
Article
Tell your story and build your creativity
I went to a fascinating talk the other day by an advertising creative of the old school, Dave Trott. He’s…
Article
A starting point for management training
A great starting point for any management training is to look at understanding yourself, and there is probably no better…
Article
Imaginative use of In-house trainers
Our experience in working with a broad range of organisations across all sectors is that many organisations are not making…
Article
How Much Could your Business be Saving with Negotiation Skills Training?
The British, and certainly the English, are not famed for their negotiation skills – which is probably reflected in the…
Article
Aston Conference Centre – Making a great impression of Birmingham
I had recently been asked to locate a suitable conference venue and accommodation in Birmingham for 9 different training events…