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RIGHTTRACK BLOG
Take a break for five minutes, grab a cuppa…
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Getting the Balance Right – a Generation Y view on Customer Service
I have spent the past six years working in customer services, as well as being a 24 year old who…
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Motivating and Managing Generation Y Employees
I was having a debate with my partner in the local watering hole last night about him frequently working late. …
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Values-Driven Management Training is the Best Corporate Stage Makeup Remover Money Can Buy
Some organisations clearly align to vales that are espoused and championed by their leaders but are not to be found…
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Managing Generation Y…. Are we getting the best from the generation that’s rocking the workplace?
Generation Y are impacting on the way we manage performance, our use of technology in business and relationships within the…
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5 Top Tips – Managing Generation Y
Top Tip #1 Think about how you delegate and make requests… Most Generation Y employees have grown up in an…
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Experiential Training: “I hear and I forget. I see and I remember. I do and I understand.” … but I will never forget how you made me feel
This well-known quote by the Chinese philosopher & reformer Confucius (551 BC – 479 BC) is often quoted in the…
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Guest Post: Unconscious Bias and Recruitment
Pennies Dropping I have spent quite a bit of time over the last few weeks reflecting on a fantastic book…
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Football fans…Cash Cows or Valued Customers?
As I opened my ‘incredibly hard to get Derby Day’ tickets, nearly crying at the receipt for £120, I couldn’t…
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Unconscious Bias – A Duck, an Elephant, some Mice and Mrs Thatcher: Book Review of ‘The Loudest Duck’ by Laura Liswood
Introduction As a self-confessed equality geek I have been becoming increasingly more aware of discussions, conferences, training focused on unconscious…