Case Studies

We are extremely proud to have worked with such a wide range of clients…

Learning Excellence Awards - Winner of Financial and Professional Services logo  Learning Excellence Awards - Award of Merit - Righttrack Learning logo   

…And honoured to be recognised for our impact with multi-award wins!

Our case studies showcase real-world examples of how we’ve partnered with organisations across industries to design and deliver bespoke training solutions that drive meaningful, lasting change. From leadership development programmes to culture-shifting diversity and inclusion initiatives, explore how our work comes to life below. If you would like to hear about what we could do for your organisation, let’s have a chat:


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Blaby District Council: ‘Becoming a Great Leader’

The Council’s employees strive to put the customer at the heart of everything they do but Government funding squeeze has made that more difficult. Consequently, more is required of local government managers everywhere...

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Severn Trent: Humanising Customer Service – ‘Can I Have Your Post Code Please?’

From RightTrack developing the skills of the in-house trainers to preparing all of the e-Less Learning sessions, this programme was designed to better ‘humanise’ the interaction between customer and the agent.

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The Big Issue: Sales Training & Training Manual

“This lady came and said 'Hello, I’m Kasmin from RightTrack… I believe in what you’re doing, I like your model & we'd like to do something for you.'

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Transformational Leadership with Actors Case Study – Shared Services Forum UK

An integrated approach of focusing on transformational leadership and workplace wellbeing as one, with the overall goal of creating a positive workplace culture.

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NEC Group: Experiential Customer Service Training

Based on a mock-up of St Mark’s Square, Venice and complete with music, café, street performers and even a gondola, this incredible and imaginative event swallowed delegates into unparalleled experiential learning journey designed to mirror specific, real-life client concerns...

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Derbyshire Fire and Rescue Service – Unconscious Bias in Recruitment Case Study

As a result of positive action, women now account for 30% of all successful applicants at Derbyshire Fire and Rescue Service (DFRS)

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NHS England – Diversity and Inclusion Training

Health Education England originally approached RightTrack Learning in 2012 to create a series of bespoke Equality, Diversity & Inclusion Awareness Workshops, to be delivered across the North East region.

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Midland Heart: Speaking Out Training

To achieve a work-based culture where dignity and respect are the norm, people need to be confident to speak out about behaviour or comments that they find inappropriate or offensive, and for that feedback to be received in a constructive way.

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Coventry Building Society – ‘Together Braver’ Modular Diversity & Inclusion Programme Case Study

A successful 3-modular programme, with bespoke actor scenarios and toolkits tailored to Coventry Building Society's organisation.

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Mercedes Benz – Modular Bespoke Sales Training

The programme had to engage the type of professional Sales person who’d ‘‘been there, seen it’’ and would almost certainly prefer to be out ‘on the road’, not sat on a training course...

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RNLI – Creating a Culture of Inclusion

In Alignment with their Diversity and Inclusion agenda, the RNLI were looking to engage nearly 40,000 of their volunteers, 1,500 employees and 400 managers to cultivate an organisation wide speaking-out, inclusion and respect culture...

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Food Manufacturer – Leaders as Allies Modular Programme

RightTrack have collaborated with a global leader in the food manufacturing industry, that had a desire to create a positive workplace culture by equipping their leaders with the understanding, skills and mindset required to be effective allies in their teams.

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Dublin Bus – Inclusive Leadership Development Case Study

"RightTrack Learning offered us a bespoke solution at Dublin Bus and we were able to work together to decide what was the most appropriate content for us."

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Certsure – Bespoke Leadership Development to improve Times Best Companies Ranking

Certsure was focused on further improving its rankings in The Times Best Companies rankings. The business knew that it was the development of the management team overall that would play a big part developing employee engagement, and in building the business...

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Govia Thameslink Railway: Unconscious Bias in Recruitment Training with Actors

"RightTrack have been a dream to work with, anticipating our needs, adapting to some very difficult times and reacting to our changing situation in a professional and supportive manner."

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Gucci Group – Management Development Case Study

Gucci Group sought a training provider to design and deliver a suite of management development modules with careful consideration of the Group’s brand...

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Morris & Spottiswood Group – Emerging & Future Leaders Modular Programme

After identifying the key leadership competencies they wanted to develop, Morris & Spottiswood approached us with clear outcomes in mind; to nurture leadership talent and drive cultural excellence within the business.

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Maybourne Hotel Group – Diversity and Inclusion Training in Hospitality Case Study

Maybourne Hotel Group owns and manages three world-renowned luxury, London-based hotels: Claridges, The Connaught and The Berkeley. They pride themselves on impeccable service and sought a training provider with a reputation for quality and results...

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Yeovil District Hospital: ‘Developing Positive Relationships’

The response to the course called ‘Developing Positive Relationships’ has been outstanding, in particular the ‘Colours’ exercise which really enables people better to understand themselves and others...

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Unconscious Bias in Recruitment Training with an Integrated Care NHS Foundation Trust

An Integrated Care NHS Foundation Trust engaged with RightTrack Learning for training focused on unconscious bias in recruitment, with a particular emphasis on the integration and understanding of international nurses.

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Cardiff Metropolitan University: Changing the Culture with Bespoke Diversity Training

We supported Cardiff Metropolitan University to address challenges and change the culture within their student sports clubs.

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Liberty Living – Equality, Diversity, Inclusion & Unconscious Bias

Liberty Living is one of the UK's largest privately-owned providers of purpose-built student accommodation in prime locations across 19 major university towns and cities...

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HellermannTyton – Modular Management Training Project Case Study

A successful 7-module, Institute of Leadership approved management training programme, where four employees were promoted following the training.

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IKEA – ‘The Leadership School’ – Bespoke Leadership Training

The IKEA Leadership School was designed, supported by psychometrics and fully aligned with the company competency framework and assessment results for each person attending...